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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service

Service

Efficient experienced service team that you trust

Service

Sean has always been helpful and efficient, he remains so and his team appear to work well with him.

Service

It would normally have been completely satisfied However the dealership was unable to service the air con unit which hade been pre- booked

Service

The servicing team are sensitive towards costs and I feel have integrity, which I value highly.

Service

I was reminded of the need for the appointment and on the day the work was swiftly dealt with. The courtesy car was available as promised and I was advised when the work had been done. I did not need to wait unlike a previous occasion

Service

very friendly did the job on time new what they were doing.

Service

People are always helpful and accommodating, nothing is too much trouble.

Service

Everything was completed as expected.

Service

Completely satisfied with the service of Toby and have learnt many more things about the BMW vehicle I own thanks to the technician who took me out in the vehicle today the 16th of August 2019

Service

Good, friendly and efficient. Was advised on the phone brake fluid service was included in service pack, told on arrival it wasn't so lucky I could Apple Pay. Not sure if pricing was accurate as it seemed cheaper online but I have not checked

Service

The staff were both courteous and efficient, answered my questions, showed me around an X5 that was on display, and directed me to the coffee machine upon my return whilst other customers, already there, were served.

Service

Staff at Ocean are always friendly, helpful and professional. John Pierce was particularly courteous and helpful on this visit.

Service

The car was not serviced only a part bought.

Service

Extremely helpful service department

Service

GOOD SERVICE IN BRANCH

Service

The work carried out was absolutely fine however the vehicle went in for a safety recall and I wasn't told about the implications if it failed, which it did. Took a long time to book in and out!

Service

Having purchased a BMW 2225xe the charger failed which cost me two return trips to Ocean as the replacement was a continental plug instead of a UK 13a plug.!! After such a short use however, I feel there is an inbuilt design flaw in that charger.

Service

They do a excellent job

Service

They resolved the problem professionally.

Service

I was given 5 star customer service

Service

Really helpful and incredibly accommodating service

Service

the repair was carried out expertly and I was kept informed of the progress. It would have been a 10/10 if BMW had carried the necessary parts and I hadn't had to wait several days without air-conditioning for the part to come from Germany.

Service

The service member that I dealt with was polite and friendly.I was given a BMW 420 convertible as a courtesy car on one of the hottest weekends this year so was very happy.

Service

thirty minutes waiting in the hospitality suite to be attended to when I dropped off the car for servicing. I arrived at the agreed and expected time , so why the wait ?

Service

Everything that was required was done efficiently and on time ...

Service

As above

Service

Is is always a pleasure

Service

All good. Little bit of waiting around from arrival to finish but assume days can be unpredictable and you can say if you feel you've waited too long. Waiting area could be bigger to accommodate those times/days.

Service

I have always been very happy with the service I received, but for my most recent visit I was told to collect my car between 5:00 pm and 5:15 pm. Apparently there was a delay, but I was not informed of this and I did not leave Ocean until 6:10 pm.

Service

competent friendly staff

Service

Jobs always done efficiently

Service

Service advisor at Torbay was exceptional. Sorted my service out despite the truly shocking central telephone booking service, who for some unknown reason booked my car in at Falmouth. Senior manager responsible for this system needs to resolve this.

Service

Very friendly and efficient

Service

Everything that had to be done was done on time and that I had the benefit of a courtesy car so that my working day was not inconvenienced

Service

Did not give full marks as the tyres showed signs of mis-tracking, but this was not explained or followed up

Service

I have had service over many years fron you

Service

The work was completed on time, or before, with no problems.

Service

they did the job as specified withing t

Service

The customer service at Ocean Torbay is always superb

Service

Everything was arranged and delivered on time.

Service

Treated well and kept updated throughout

Service

I specifically showed them where I had a rattle which was being temporarily stopped by me by jamming a sanding disc in the area above the feet of the passenger side. They had the carfare 36 hours and never fixed it.

Service

First visit, but very positive so far. Knowledgable and friendly staff

Service

Extremely satisfied as always.

Service

The Purchase was straight forward right down to the dealer swapping my plates across and knowing my requirements better than I did. Sales at its best. Full marks to Jonathan Dixon at Ocean Torbay.

Sales

All went smoothly and was keeped informed at all stayges

Sales

The answer is in the above help and advice from all the staff at BMW

Sales

Trevor Larken

Sales

Friendly but efficient. Listened to my needs and requirements