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WELCOME TO OCEAN TORBAY

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

A free health check identified some items required attention

Service

Service package did not cover service requirements set by BMW

Service

Felt more valued than when I went to BMW in Exeter for the same reasons as to why I came to Ocean

Service

To long to wait to give hand car over, also at time of collection.

Service

See last answer above

Service

Friendly helpful sales team, pleasant environment

Service

Excellent service from beginning to end.

Service

Polite, friendly, efficient staff/service.

Service

They did everything that they said they would.

Service

Parking sensor issue raised when car booked in and dropped in for service. No action taken. I raised it and since then no one has called back. Recall badly handled list of issues.

Service

Very good staff great service and car came back with all the reminders cancelled and a free valet ! What's not too love about ocean

Service

don't need words 6 stars

Service

They were knowledgeable and helpful.

Service

Always use Ocean Torbay they are my local dealership. They always offer great customer service

Service

It was a service, nothing excelled, the bill is never ready when you arrive to collect the car even though the garage called at least an hour earlier to say the car was ready to collect.

Service

Great service from a great Garage

Service

Ocean BMW, a credit to the BMW family.

Service

Satisfied with the resolved problem with my car

Service

Pleasant environment very friendly staff , Car clean and hoovered ready on collection

Service

Over a week later I'm still waiting for a call to say the part that was wrongly picked and sent to the dealership has now arrived to be fitted.

Service

I was not told I would be charged for the loan car. I called to query this and was told I'd get a call back but never heard anything back

Service

Carried out as expected

Service

I am always pleased with the treatment I receive from the staff at service reception, first rate !

Service

8 hours for short service and MOT is excessive. I had the complimentary wash, and it not until next morning with sun shining that saw what a poor job it was. I should have cleaned my car myself. Also, the radio had been tampered with.

Service

They fixed the fault!

Service

I love it! The service is always great and I get on with the guys in the team great. They're always eager to chat about any problems I've got with the car.

Service

Friendly and efficient

Service

Very helpful and patient with two elderly customers

Service

Service price was higher than quoted over the phone. Courtesy Wash was poor. Last time car was not washed and bonnet wasn't closed . Attention to detail could be better.

Service

Took over 4 hours to complete end-of-warranty check and brake fluid change. I was led to expect about 2 hours so sat around far too long. If I had known I would have made alternative arrangements. After free valeting the car was in worse condition.

Service

Car was ready later than agreed. Had to rush to collect before garage closed

Service

As above

Service

Confident with every aspect of service

Service

John looked after us in an efficient, friendly, and courteous way

Service

Excellent over all

Service

I was told there would be a charge then told there might not then told there wasn't then phoned the next day that I left without paying then quoted a different price I was previously told!

Service

Still waiting for the Bodywork Section in Plymouth to call me in respone to the photo Paingnton Branch sent them???

Service

Brilliant, results after car had gone in for maintenance was perfection

Service

I was told car service was complete and car could be collected at 2 pm. I arrived punctually and then had to wait over an hour! The service man was apologetic and very pleasant personally but it was not efficient.

Service

COULD NOT BE BETTER

Service

Car finished broadly on time, returned clean and running very smoothly. (though when I got home, I realized the handbrake needs adjusting)

Service

Excellent service

Service

Efficient experienced service team that you trust

Service

Sean has always been helpful and efficient, he remains so and his team appear to work well with him.

Service

The servicing team are sensitive towards costs and I feel have integrity, which I value highly.

Service

It would normally have been completely satisfied However the dealership was unable to service the air con unit which hade been pre- booked

Service

I was reminded of the need for the appointment and on the day the work was swiftly dealt with. The courtesy car was available as promised and I was advised when the work had been done. I did not need to wait unlike a previous occasion

Service

very friendly did the job on time new what they were doing.

Service

Everything was completed as expected.

Service

People are always helpful and accommodating, nothing is too much trouble.

Service

Good, friendly and efficient. Was advised on the phone brake fluid service was included in service pack, told on arrival it wasn't so lucky I could Apple Pay. Not sure if pricing was accurate as it seemed cheaper online but I have not checked

Service

Completely satisfied with the service of Toby and have learnt many more things about the BMW vehicle I own thanks to the technician who took me out in the vehicle today the 16th of August 2019

Service

I've dealt with Trevor Larkin many times at Ocean Torbay, and his attention to detail, and helping chose the right car for my needs is always his priority- unlike some dealerships that just want you to spend as much as possible

Sales

Ricky Baker @ Ocean BMW made the sales process fun & very professional. He kept me informed all through & up to the the date of delivery of my new BMW X1. Ricky spent time with me to ensure that I was totally happy with the operation of the car too.

Sales

The Purchase was straight forward right down to the dealer swapping my plates across and knowing my requirements better than I did. Sales at its best. Full marks to Jonathan Dixon at Ocean Torbay.

Sales

All went smoothly and was keeped informed at all stayges