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OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
131 ratings and 73 comments received in the last 90 days.
20 March 2025
Great comms
19 March 2025
Called before to confirm booked. Called a couple days post booking to check everything ok.
18 March 2025
Very dissatisfied as Ocean failed to deal with the recall of my vehicle in time causing me to have to pay for a repair elsewhere.
18 March 2025
As ever, excellent service including inspection and car wash too
16 March 2025
Work done professionally
16 March 2025
Very satisfied in every respect
12 March 2025
Welcoming staff. However they failed to clean and vacuum the vehicle as requested.
11 March 2025
Efficient
11 March 2025
EVERY BODYS SO HELP FULL
10 March 2025
On time and professional
06 March 2025
Friendly, professional staff. MOT completed and car ready on time. Reasonable price.
05 March 2025
See above! From dropping the car off, with friendly and knowledgeable staff, to an excellent service and finally when I collected the car, everything was exceptional
05 March 2025
Subject to the previous comment above , happy with communication and organisation on the day. Jacob was very helpful
04 March 2025
My ratting
04 March 2025
Service was prompt
04 March 2025
My car was in for a safety recall. I was provided with a loan car for the day and my own car was valeted. All at no cost to me!
04 March 2025
Promised a date for retest then told it was not available. The many reason for using oceans was the get the EGR recall completed at the same time. I now get a notice on the dash about EGR recall. Surely that should have been reset.
04 March 2025
Everything done as set out when I arrived
02 March 2025
Ellie was great, updated me throughout and was prompt. Very quick and easy service.
02 March 2025
Prompt service
25 February 2025
Very helpful personal
24 February 2025
As previously mentioned all was good with a good comfortable waiting area.
23 February 2025
Sorted out all my issued quickly
23 February 2025
Very friendly and obliging
23 February 2025
Always friendly and great customer service
22 February 2025
Top
22 February 2025
The Team look after me really well. Friendly, efficient and knowledgeable.
21 February 2025
Hot chocolate machine Detailed review of car.
20 February 2025
Marc and the team are always fantastic
19 February 2025
Booked me in straight away and fixed the issue without any hassle
18 February 2025
See above
18 February 2025
No problems happy customer .
18 February 2025
The service advisor I dealt with was great
18 February 2025
Carried out in time scale promised
13 February 2025
I was totally happy with the outcome of the investigation - was kept up-to-date on the progression of the work - disappointed that the problem which had occurred should have been sorted at the delivery and collection of the vehicle when purchased
12 February 2025
Did the job welk
10 February 2025
As above.
09 February 2025
Good service helpful staff.
08 February 2025
Very professional, caring , communicative and flexible pricing options.
05 February 2025
Great team, friendly, welcoming.
05 February 2025
Very efficient service
02 February 2025
As part of the service I requested that the near side front wheel be looked at as for the past 12 months I have had to re-inflate this wheel every month. No attempt was made to rectify.
02 February 2025
Was keep informed through out while the car was being serviced.
29 January 2025
Great service
29 January 2025
The online booking through to the very personable service received the moment I walked in made it a pleasure- was greeted at the door and guided to Ellie who was friendly polite and pleasant and made everything clear and easy for me
27 January 2025
The car is running well.
26 January 2025
Having experienced other BMW dealerships I found the service I received from Ocean Torbay exceptional. I was really impressed with Jacob and the way he kept me in the loop and tried too keep my costs down. He's a credit to your garage.
25 January 2025
I feel valued as a customer and that my business needs are prioritised.
25 January 2025
Completed early
25 January 2025
Very efficient
20 January 2025
Completed required work in a timely fashion
19 January 2025
Outstanding customer service from the moment I booked my vehicle to the moment I drove my vehicle away from ocean. Everything was explained reference the courtesy vehicle and staff members very polite and helpful, a credit to BMW
19 January 2025
It was a safety recall but the work couldn't be done in one day because you didn't have all the parts so I had to leave my car overnight to be completed the next day
19 January 2025
Service department friendly and professional, made us feel we would get a great service and it was.
15 January 2025
The reception (Jacob) and service side were very good, far better than Exeter BMW. A bit miffed about the service plan charge though!
14 January 2025
Nothing to complain about. It is good to know BMW are looking out for me.
14 January 2025
The MOT was completed too my complete satisfaction. The extra wating around in a cold work shop was completely unsatisfactory.
14 January 2025
Always very helpfull, and fast service.
13 January 2025
Not 5 as expensive
12 January 2025
Due to late pick up of the vehicle and problems with MOT internet software, the recall was still not completed. Torbay did go above and beyond in getting the MOT carried out elsewhere.
11 January 2025
Overcharged Won't use again Once bitten, twice shy
08 January 2025
Very organised but friendly, both the guy who looked after us and reception by the door.
08 January 2025
Although I was very satisfied with the work completed, I have lost my last 3 or 4 services off the service history in the car which were carried out by a local bmw specialist. Little disappointing but it is what it is.
07 January 2025
Everything was completed as expected
05 January 2025
Quick and easy.
02 January 2025
Very efficient service from all the team
02 January 2025
Because I was treated so well by everyone and especially by the young lady who dealt with me on the day - making the whole experience a pleasure, whilst quick & efficient, but allowing plenty of time to ask questions.
30 December 2024
Very involved payment system
30 December 2024
Superb service
29 December 2024
4 weeks notice and parts weren't available to complete a service in one day. Also the car appears to have used almost 20% of a fuel tank during the service? Due to the car not being completed on the original day it was delivered back for me 31 mls
29 December 2024
Car was checked as required, no hassle bringing in/out. Nice staff.
29 December 2024
Recall issue dealt with promptly, car washed for me, waiting area comfortable and well provided for in terms of hot drinks and magazines.
20 March 2025
As above